Store Locator
Visconti Logo
Visconti Logo
Pens Watches Leather Magazine
About us Store Locator
Pen Accessories
Writing instruments leather
Business Travel Collection

Instructions & pens guarantees

For any other defects in material and workmanship, Visconti products are warranted for a period of two years from the date of purchase.

Writing Instruments Warranty

For any other defects in material and workmanship, Visconti products are warranted for a period of two years from the date of purchase. Damages due to misuse by the user and/or resulting from normal wear and tear are not covered by this warranty.

This warranty is valid only if you provide a copy of the sales receipt certifying your purchase from an authorized Visconti retailer (NB: Amazon and EBay are not authorized retailers), stamped and signed by the retailer on the Pen Warranty Information Sheet. For fountain pens, Visconti offers a free replacement of the nib within 30 days of purchase, if the nib is not damaged; shipping costs are charged to the customer.

For writing instruments that are no longer in production but are still under warranty, the company reserves the right to use spare parts available in different colors/finishes. In case the spare parts are not available, the company will replace the pen with a writing instrument of equivalent price (evaluated by the company) from the current collection at a 75% discount.

In case the spare parts are not available in the same color of the pen but in different colors, the following options will be proposed for the repair:

  • Free of charge, if the pen is still under warranty and considered faulty (not damaged);
  • Paid repairs if the pen is damaged or is out-of-warranty

For limited collections / HRH:

If possible, the rate specified in the customer service price list is automatically applied. For repairs of out-of-warranty pens, a quote will be sent to the customer after checking the product at our laboratories (repair quotations are processed only for amounts higher than 60 euro); the writing instruments will be repaired only with customer’s approval. If consent is not given, the instrument will be returned and the customer will only be liable for the shipping charges.

Get inspired
Enter the Visconti world

10% OFF

Sign up to our newsletter and remain up to date on promotions, news, latest trends and the history of style and writing.

      Il tuo carrello
      Il tuo carrello è vuotoTorna al negozio
        Calculate Shipping
        Apply Coupon
        Available Coupons
        brunelleschi Get 15% off
        vvip21 Get 20% off Codice sconto VIP client
        welcome Get 10% off Codice promozionale per utenti che si iscrivono alla NL
        Unavailable Coupons
        cage15 Get 15% off
        christmas Get 15% off Codice promozionale per utenti della Wishlist
        firstpurchase Get 20% off Codice promozionale vecchio sito
        krastrade20 Get 20% off 20% discount on Visconti Mirage Collection
        qwerty Get 2.120,00  off
        sansoni Get 30% off Codice sconto per amici Marta Sansoni
        vip30 Get 30% off
        visconti10 Get 10% off Codice sconto del 10% da utilizzare per i carrelli abbandonato